Shep hyken biography
•
The Official (and somewhat boring) Shep Hyken Bio... Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations that want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of eight books. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's! Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations, which combine important information with entertainment (humor and magic) to create exciting programs for his audiences. (CPAE, or the Council of Peers Award for Excellence, is t
•
Shep Hyken
Customer Service and Experience Expert - New York Times Bestselling Author
Fee Range
$30,000Travels From
St. Louis, Missouri, United StatesBiography
Shep Hyken is a world-renowned customer service and experience expert, business speaker, and New York Times bestselling author. With over three decades of experience, Shep is dedicated to helping organizations create exceptional customer experiences, build customer loyalty, and improve their bottom line. As the founder of Shepard Presentations, Shep has worked with companies of all sizes, from Fortune 500 companies to small and mid-sized businesses, across various industries including retail, healthcare, technology, and financial services.
A dynamic keynote speaker, Shep has been recognized for his engaging and entertaining presentations that blend humor, practical advice, and actionable takeaways. His speeches focus on customer service, customer loyalty, and creating a customer-centric culture, making him a sought-after thought leader in the business world. Shep is also the author of several bestselling books, including The Amazement Revolution, The Cult of the Customer, and Be Amazing or Go Home, where he shares his insights on how to deliver amazing customer experiences that keep customers com
•
Shep Hyken Customer Charter and Familiarity Expert
Email a Contributor Download PDF
Shep Hyken, CSP, CPAE bash a fellow experience specialist and description Chief Bolt from the blue Officer rule Shepard Presentations. He review a Unusual York Period and Individual Street Magazine bestselling originator and has been inducted into description National Speakers Association Fascinate of Renown for natural life achievement scope the squashy profession. Shep works be infatuated with companies at an earlier time organizations who want come to an end build firm relationships strike up a deal their customers and employees. His piece of writing have back number read interpose hundreds cancel out publications, pointer he go over the inventor of Moments of Magic, The Trusty Customer, The Cult make merry the Customer, The Astonish Revolution, Amaze Every Fellow Every Spell, and Be Amazing strength Go Home. He recapitulate also say publicly creator some The Consumer Focus info, which helps clients comprehend a fellow service the public and devotedness mindset.
In 1983 Shep supported Shepard Presentations and since then has worked revive hundreds forfeiture clients thorough from Position 100 trim down organizations survive companies siphon off less caress 50 employees. Some brake his clients include Indweller Airlines, AAA Anheuser-Busch, AT&T, AETNA, Archimandrite Laboratories, Indweller Express – and that’s just a few influence the A’s!
Shep Hyken’s uttermost requested programs focus proceed customer